Refund & Cancellation Policy

Last updated November 7, 2026

Cancel any time

You can cancel Plus or Premium whenever you like, with no fees. Cancel from your account page ("Manage, switch or cancel plan") or in the app under Settings → Your plan. You can also email us and we'll cancel it for you.

Plus free trial

New Plus subscriptions include a 7-day free trial. If you cancel before the trial ends, you won't be charged anything. If you don't cancel, $9.99 is charged when the trial ends and every month after that until you cancel.

What happens when you cancel

Your subscription won't renew, and you keep your plan until the end of the period you already paid for (or the end of your trial). After that your account moves to the free plan. Your account, friends, chats and any voice pack minutes are not deleted.

Switching plans

You can switch between Plus and Premium at any time from the same place. Stripe prorates the difference, so you only pay for the time on each plan.

Refunds

If you're not happy with a subscription charge, email us within 7 days of the charge and we'll refund it. Voice packs can be refunded within 7 days of purchase if you haven't used any of the pack's minutes. Refunds go back to the original payment method and usually appear within 5 to 10 business days. Outside those windows, charges are generally non-refundable except where required by law.

Billing problems

If a payment fails, Stripe will retry it and you keep your plan for a short grace period while you update your card. If you think you were charged by mistake, contact us before disputing the charge with your bank and we'll sort it out quickly.

Questions? Email larrypullmanjrofficial@gmail.com.